Dyness Digital Energy Technology Co., Ltd.
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After-sales Service

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After-sales Service

After-sales Service Instructions

Customer Information

Product Information

Failure Information

Step 1 - After-sales service application statement

Dear Customer

Thank you for ordering Dyness products, in order to provide better warranty service, we need to record and save your purchase information and installation and other information, your registration will help us to serve you better.

Final Warranty Notes*

All registration information will only be contacted by your after-sales service and will not be disclosed to third parties. Please fill in the form carefully and accurately. Successful registration will help you get better after-sales service support.

 

If you need to expand the capacity of your existing system, please confirm the serial number of your existing product and the module to be added with Dyness via the after-sales service e-mail address service@dyness-tech.com. Please make sure to obtain authorization before adding.

 

Next Steps

Step 2 - End User and Installer Information Confirmation

Customer Type*

Contact Information

Name *

Phone Number *

City

  • Afghanistan
  • Albania
  • Algeria

E-mail *

Address

Postal Code *

Enter Verification Code *

Please make sure all information is correct so that we can contact you to resolve your issue.

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Step 3 - Product Information Confirmation

Installation Company Name

Distributor Company Name *

Installation Date

Purchase Date *

Battery Model *

Inverter Model *

Battery S.N *

Fault Information

Note:

Each image is less than 10MB.

Maximum 1 image can be uploaded.

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Step 4--Confirmation of Product Fault Information

Dear customer, we are glad to help you solve your problem!
Thank you very much for your patience and feedback, we will do our best to improve your experience!

System Failure Type *

Detailed fault description *

If you have an emergency, you can choose to call +86 400 666 0655 or email: service@dyness-tech.com

Note:

1. Each image is less than 10MB.

2. Maximum 9 pictures can be uploaded.

3. Please upload pictures, including system connections, display cable connections

 

Information Failure:

Maybe the information you submitted is wrong, you can fill in again.

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